Step 1: Submit Your RMA Request
1. Go to https://www.ziosk.com/rma on any internet-connected PC or laptop.
2. Complete the online form with details about your non-working Ziosk Device, Charger, or Battery.
Step 2: Confirmation & Next Steps
Check your email for two messages:
Ziosk RMA Email – with your case number, device serial number, and return shipping instructions.
FedEx Email – with a link to print your prepaid shipping label. Print and securely attach this to your package.
When Will You Get Your Replacement?
Devices: Replacements ship once FedEx confirms pickup of your non-working device.
Chargers: Replacement chargers ship immediately after we receive your RMA request.